Welcome to Stay Casino
These Terms and Conditions ("Terms") govern your use of Stay Casino's services and website. By accessing the Stay Casino platform, creating an account, or using our services, you agree to be bound by these Terms.
Last Updated: January 2025
For the purposes of these Terms and Conditions:
You must be at least 19 years of age (or the legal gambling age in your province of residence in Canada, whichever is higher) to create an account and use Stay Casino services. We reserve the right to request proof of age at any time.
Stay Casino services are available to residents of Canada who are physically located within Canadian territory at the time of access. Users from restricted jurisdictions are prohibited from using our services.
To access Stay Casino services, you must:
The following individuals are not permitted to use Stay Casino:
You are solely responsible for maintaining the confidentiality of your Stay Casino login information and for all activities that occur under your account. You must not share your credentials with any third party.
You must provide accurate, current, and complete information during registration and update this information promptly if it changes. Providing false or misleading information may result in account suspension or closure.
When using Casino Stay services, you must not:
You acknowledge that gambling involves financial risk. You agree to gamble responsibly and within your means. Stay Casino provides tools for setting deposit limits, session reminders, and self-exclusion options.
You may deposit funds into your Stay Casino account using approved payment methods. All deposits are subject to:
Withdrawal requests are processed subject to:
Stay Casino operates in Canadian Dollars (CAD). Deposits in other currencies may be subject to conversion fees charged by your payment provider.
Stay Casino does not charge fees for deposits or withdrawals. However, third-party payment processors may apply their own fees, for which Stay Casino is not responsible.
All Stay Casino bonus offers, including welcome bonuses, reload bonuses, and promotional rewards, are subject to specific terms and conditions, including:
Stay Casino reserves the right to void bonuses and winnings if we detect bonus abuse, including but not limited to:
We reserve the right to modify, suspend, or cancel any promotional offer at any time without prior notice. Changes will be effective immediately upon posting on the Stay Casino website.
Each game offered at Stay Casino has specific rules, paytables, and return-to-player (RTP) percentages. You are responsible for understanding the rules before playing. Game rules are available in the game information section.
All casino games at Stay Casino use certified Random Number Generators (RNG) to ensure fair and unbiased outcomes. Game results are determined randomly and cannot be predicted or manipulated.
In the event of a game malfunction, system error, or technical failure:
If you dispute a game result, you must notify Stay Casino support within 7 days of the disputed transaction. We will investigate and provide a response within a reasonable timeframe. Our decision on gameplay disputes is final.
Stay Casino is required by law to verify the identity of all users. You must provide:
Stay Casino complies with Canadian anti-money laundering regulations. We monitor transactions for suspicious activity and reserve the right to:
Verification may be required before your first withdrawal or at any time thereafter. Withdrawal requests may be delayed until verification is complete. Please submit documents promptly to avoid delays.
Stay Casino collects and processes personal information in accordance with our Privacy Policy. By using our services, you consent to this collection and processing.
We implement industry-standard security measures to protect your personal and financial information, including SSL encryption, secure servers, and restricted access controls.
We may share your information with trusted third parties for:
All content on the Stay Casino website and Stay Casino app, including but not limited to text, graphics, logos, software, and game content, is the property of Stay Casino or its licensors and is protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use Stay Casino services for personal, non-commercial entertainment purposes only.
You may not:
Stay Casino strives to provide uninterrupted service but does not guarantee that the website or app will be available at all times. We are not liable for:
To the maximum extent permitted by law, Stay Casino's liability to you is limited to the amount in your account at the time of the incident giving rise to liability. We are not liable for:
You acknowledge that gambling involves risk of financial loss. You are solely responsible for your gambling decisions and any resulting losses.
You may close your Stay Casino account at any time by contacting customer support. Upon closure:
We reserve the right to suspend or close your account immediately if:
If your account is closed for breach of Terms, Stay Casino reserves the right to:
If you have a complaint about Stay Casino services:
If you are not satisfied with our resolution, you may refer the matter to an independent Alternative Dispute Resolution (ADR) service. Details of approved ADR providers are available upon request.
These Terms are governed by the laws of Canada and the province in which you reside. Any disputes will be subject to the exclusive jurisdiction of the courts of that province.
Stay Casino reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Material changes will be communicated via:
Your continued use of Stay Casino services after changes are posted constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.
You may not assign or transfer your rights under these Terms. Stay Casino may assign its rights and obligations to any third party without your consent.
These Terms, together with our Privacy Policy and any game-specific rules, constitute the entire agreement between you and Stay Casino regarding use of our services.
If you have questions about these Terms and Conditions, please contact us:
By creating an account and using Stay Casino services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
