Privacy Policy - Stay Casino Casino

Last Updated: January 1, 2025

At Stay Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you access our platform, register for a Stay Casino account, or use our services. By using Stay Casino, you consent to the practices described in this policy.

1. Information We Collect

Stay Casino collects various types of information to provide, maintain, and improve our services. The information we collect includes:

1.1 Personal Information

When you create a Stay Casino account or use our services, we collect:

• Identity Information: Full name, date of birth, gender, nationality
• Contact Details: Email address, phone number, residential address
• Account Credentials: Stay Casino login username, encrypted password
• Financial Information: Payment method details, transaction history, deposit and withdrawal records
• Identification Documents: Government-issued ID, passport, utility bills for verification purposes
• Gaming Information: Game preferences, betting history, bonus usage, Stay Casino bonus claims

1.2 Automatically Collected Information

When you access the Stay Casino platform or use the Stay Casino app, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on platform, click patterns
• Location Data: Approximate geographic location based on IP address (required for Canadian regulatory compliance)
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies
• App Information: Stay Casino app version, installation date, crash reports, performance metrics

1.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, identity verification services, fraud prevention services, and marketing partners, to enhance security and comply with Canadian gaming regulations.

2. How We Use Your Information

Stay Casino uses your personal information for the following purposes:

2.1 Service Provision

• Creating and managing your Stay Casino account
• Processing your deposits, withdrawals, and Stay Casino bonus claims
• Providing access to casino games and features through the Stay Casino platform
• Enabling Stay Casino login and authentication
• Delivering customer support and responding to inquiries
• Maintaining the Stay Casino app functionality

2.2 Legal and Regulatory Compliance

• Verifying your identity and age (18+ requirement in Canada)
• Complying with Canadian anti-money laundering (AML) regulations
• Meeting Know Your Customer (KYC) requirements
• Preventing fraud, money laundering, and other illegal activities
• Maintaining responsible gaming standards
• Responding to legal requests and regulatory audits

2.3 Security and Fraud Prevention

• Detecting and preventing unauthorized access to Casino Stay accounts
• Monitoring suspicious activities and transactions
• Protecting against security threats and cyber attacks
• Implementing account security measures
• Investigating potential violations of our Terms of Service

2.4 Service Improvement and Analytics

• Analyzing user behavior to improve the Stay Casino platform
• Developing new features and enhancing the Stay Casino app
• Personalizing your gaming experience
• Conducting market research and statistical analysis
• Testing new features and services

2.5 Marketing and Communications

• Sending promotional offers and Stay Casino bonus notifications (with your consent)
• Delivering newsletters and updates about Casino Stay services
• Informing you about new games, features, and events
• Providing personalized recommendations based on your preferences
• Sending transactional emails related to your account activity

3. Legal Basis for Processing (Canadian Context)

Under Canadian privacy law (PIPEDA - Personal Information Protection and Electronic Documents Act), Stay Casino processes your personal information based on:

• Consent: You provide explicit consent when creating your Stay Casino account and accepting this Privacy Policy
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations when you use our services
• Legal Obligations: We must process certain data to comply with Canadian gaming regulations, AML laws, and tax requirements
• Legitimate Interests: We process data for fraud prevention, security, and service improvement where it doesn't override your privacy rights

4. Data Sharing and Disclosure

Stay Casino does not sell your personal information. We may share your data with the following parties:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the Stay Casino platform:

• Payment Processors: To process deposits, withdrawals, and financial transactions
• Identity Verification Services: To verify your identity and comply with KYC requirements
• Cloud Storage Providers: To securely store your data
• Customer Support Tools: To provide efficient support services
• Analytics Providers: To analyze platform usage and improve services
• Marketing Partners: To deliver promotional communications (only with your consent)

4.2 Legal and Regulatory Authorities

We may disclose your information to Canadian regulatory bodies, law enforcement agencies, tax authorities, or courts when required by law or to protect our legal rights, prevent fraud, or comply with legal obligations.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent for specific purposes.

5. Data Security

Stay Casino implements industry-leading security measures to protect your personal information:

5.1 Technical Security Measures

• Encryption: 256-bit SSL/TLS encryption for all data transmission
• Secure Storage: Encrypted databases with restricted access controls
• Firewall Protection: Advanced firewalls to prevent unauthorized access
• Regular Security Audits: Third-party penetration testing and vulnerability assessments
• Multi-Factor Authentication: Optional two-factor authentication for Stay Casino login
• Password Protection: Hashed and salted password storage

5.2 Organizational Security Measures

• Limited access to personal data on a need-to-know basis
• Confidentiality agreements with all employees and contractors
• Regular security training for staff members
• Incident response procedures for data breaches
• Secure disposal of data when no longer needed

5.3 Your Role in Security

You can help protect your Stay Casino account by:

• Using a strong, unique password for your Stay Casino login
• Never sharing your account credentials with others
• Logging out after each session, especially on shared devices
• Keeping the Stay Casino app updated to the latest version
• Reporting suspicious activity immediately to our support team
• Using secure networks when accessing your account

6. Data Retention

Stay Casino retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with Canadian legal requirements:

6.1 Active Accounts

We retain your data for the duration of your active Stay Casino account, including all transaction history, gaming records, and Stay Casino bonus information necessary for account management and regulatory compliance.

6.2 Closed Accounts

After account closure, we retain certain information for up to 7 years to comply with Canadian financial regulations, tax laws, and anti-money laundering requirements. This includes transaction records, identity verification documents, and gaming history.

6.3 Marketing Data

If you opt out of marketing communications, we will retain minimal information necessary to honor your opt-out preference and prevent future contact.

6.4 Legal Holds

We may retain data longer if required for legal proceedings, regulatory investigations, or dispute resolution.

7. Your Privacy Rights (Canadian Residents)

Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information Stay Casino holds about you. We will provide a copy of your data in a commonly used format within 30 days of your request.

7.2 Right to Correction

You can request correction of inaccurate or incomplete personal information. You can update most information directly through your Stay Casino account settings or by contacting customer support.

7.3 Right to Withdraw Consent

You may withdraw your consent for certain data processing activities, such as marketing communications. However, withdrawal may limit your ability to use certain features of the Casino Stay platform.

7.4 Right to Delete

You can request deletion of your personal information, subject to our legal and regulatory obligations. Some information must be retained for compliance with Canadian gaming and financial regulations.

7.5 Right to Object

You can object to certain types of data processing, including automated decision-making and profiling, where applicable.

7.6 Right to Complain

If you believe Stay Casino has not handled your personal information properly, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).

8. Cookies and Tracking Technologies

Stay Casino uses cookies and similar tracking technologies to enhance your experience on our platform and the Stay Casino app:

8.1 Types of Cookies We Use

• Essential Cookies: Required for Stay Casino login, account authentication, and core functionality
• Performance Cookies: Collect anonymous data about how you use the Stay Casino platform to improve performance
• Functional Cookies: Remember your preferences, language settings, and customization options
• Analytics Cookies: Help us understand user behavior and optimize the Casino Stay experience
• Marketing Cookies: Used to deliver relevant Stay Casino bonus offers and promotional content (with your consent)

8.2 Managing Cookies

You can control cookie settings through:

• Your browser settings (most browsers allow you to refuse or delete cookies)
• Your Stay Casino account privacy preferences
• The Stay Casino app settings menu
• Third-party opt-out tools for advertising cookies

Note: Disabling essential cookies may affect your ability to use certain features of Stay Casino, including the Stay Casino login function.

9. Third-Party Links and Services

The Stay Casino platform may contain links to third-party websites, payment providers, or services. This Privacy Policy applies only to Stay Casino. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external services before providing personal information.

10. International Data Transfers

While Stay Casino primarily serves Canadian players, your personal information may be transferred to and processed in countries outside Canada where our service providers operate. We ensure that any international data transfers comply with Canadian privacy standards through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions recognized by Canadian authorities.

11. Children's Privacy

Stay Casino is strictly for individuals aged 18 years or older (or the legal gambling age in their jurisdiction, whichever is higher). We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a person under the legal gambling age, we will immediately delete that information and close the account. Our age verification processes include document verification during Stay Casino account registration.

12. Automated Decision-Making

Stay Casino may use automated systems for certain purposes, including:

• Fraud Detection: Automated algorithms analyze transactions and behavior patterns to detect suspicious activity
• Risk Assessment: Systems evaluate account risk levels for compliance and security purposes
• Bonus Eligibility: Automated checks determine Stay Casino bonus eligibility based on predefined criteria
• Game Recommendations: Algorithms suggest games based on your preferences and playing history

You have the right to request human review of any automated decisions that significantly affect you. Contact our support team if you wish to challenge an automated decision.

13. Changes to This Privacy Policy

Stay Casino reserves the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or service offerings. We will notify you of material changes by posting the updated policy on our website, sending an email to your registered address, or displaying a prominent notice when you access your Stay Casino account. Continued use of Casino Stay services after policy changes constitutes acceptance of the updated terms. The "Last Updated" date at the top of this policy indicates when changes were last made.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how Stay Casino handles your personal information, please contact us:

15. Consent and Acknowledgment

By creating a Stay Casino account, using the Stay Casino app, completing the Stay Casino login process, claiming any Stay Casino bonus, or otherwise accessing our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, and disclosure of your personal information as described in this policy.

If you do not agree with any part of this Privacy Policy, you must not use Stay Casino services and should contact us to close your account.

Stay Casino is committed to protecting your privacy and maintaining the trust you place in us. We continuously work to enhance our data protection practices and ensure compliance with Canadian privacy standards.

© 2025 Stay Casino. All rights reserved. This Privacy Policy is governed by Canadian law.